Frequently Asked Questions
General Information
What is Wow Glams?
Wow Glams is a premier beauty brand dedicated to providing high-quality skincare, haircare, bodycare, feminine care, eye care, lip care, makeup, and beauty products. Our mission is to help you look and feel your best with our innovative, luxury, and effective beauty solutions.
How do I sign up for the Wow Glams Newsletter?
You can sign up for the Wow Glams Newsletter by entering your email address in the subscription and sign-up box located at the top right of our website. By subscribing, you'll receive updates on new products, special offers, and beauty tips. You can also see the detailed history of your orders as you will did on Wow Glams.
How can I stay connected with Wow Glams on social media?
You can follow Wow Glams on our social media channels, including Instagram, Facebook, Twitter, and YouTube, for the latest updates, beauty tips, and exclusive content. All social platforms' links are present at the right and last corner of the website.
Orders and Payments
How do I place an order on the Wow Glams website?
To place an order on Wow Glams, simply browse our product categories, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you can enter your shipping information and payment details to complete your purchase.
What payment methods are accepted by Wow Glams?
Wow Glams accepts various payment methods, including Cash on Delivery, major credit cards (Visa, MasterCard, American Express, etc.), microfinance bank payments (Easypaisa, Jazzcash, Nayapay, etc.), and other secure payment options available at checkout.
Can I change or cancel my order after it’s been placed on the Wow Glams website?
If you need to change or cancel your order at Wow Glams, please contact our customer support team via email at support@wowglamstore.com or any social platform from which you have ordered within 12 hours. We will do our best to accommodate your request before the order is processed and shipped. After that time, we shall not be able to assist you, and it shall cost you as our delivery services are too fast.
Shipping and Delivery
How long does Wow Glams packages shipping take?
Shipping times vary based on your location. Typically, orders are processed within 1 business day, and then standard shipping takes 2 to 4 business days to reach your doorstep at the address you provided. Express shipping options are also available for faster delivery and cost you extra.
Do Wow Glams offer international shipping?
Yes, Wow Glams offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. For international shipping, kindly after making the order, reach the team at support@wowglamstore.com for further procedure of payments and criteria to be fulfilled for international deliveries.
How can I track my Wow Glams package?
Once you order any product on the Wow Glams website, you will receive a confirmation email with an order number. Within 1 business day, as we ship your parcel through the courier, you will receive an email with shipping details and a package tracking number assigned by the courier. You can directly see the status of the package on the courier's website using the tracking number provided in the email.
Returns and Refunds
What is Wow Glams' return policy?
Wow Glams wants you to be completely satisfied with your purchase. If, for any reason, there is any misplaced product assigned to you, you can return the product within 4 days of receipt for an exchange. Please refer to our Return Policy page for detailed instructions. For more details, you can visit our policy at Return Policy
What if I receive a damaged or defective product?
Wow Glams delivery and packaging process is too safe and secure, but if by any chance you receive a damaged or defective product, please contact our customer support team at support@wowglamstore.com or any of our social platforms immediately with your order details and a photo of the issue. We will arrange for a replacement after reviewing the details.
How can I track my Wow Glams package?
Once you order any product on the Wow Glams website, you will receive a confirmation email with an order number. Within 1 business day, as we ship your parcel through the courier, you will receive an email with shipping details and a package tracking number assigned by the courier. You can directly see the status of the package on the courier's website using the tracking number provided in the email.
Product Information
Do Wow Glams products have expiration dates?
Yes, all Wow Glams products come with a shelf life, typically ranging from 6 months to 2 years, clearly marked on the product. We recommend using the products within the specified timeframe to ensure their efficacy and safety.
How often should I use Wow Glams products?
Wow Glams product usage frequency depends on the specific product and your individual beauty and self-care routine. Each product page provides detailed instructions on how and when to use the product for optimal results.
Are there any side effects to using Wow Glams products?
Wow Glams products are formulated to be safe and effective for all skin types. However, some products may have specific precautions mentioned on the product page. Please review these details carefully before use.
How should I store my Wow Glams products?
To ensure the longevity and efficacy of Wow Glams products, store them in a cool, dry place away from direct sunlight and excessive heat, ideally at a temperature of around 20°C.
Product Authenticity
How can I ensure I am purchasing authentic Wow Glams products?
To ensure you are purchasing authentic Wow Glams products, always buy directly from our official website. We do not authorize any other websites or stores to sell our products. If you have any concerns about the authenticity of a product, please contact our customer support team.
Customer Support
How can I contact Wow Glams customer support?
You can reach the Wow Glams Customer Support Team via email at support@wowglamstore.com or by filling out the contact form on our website. We are available to assist you with any questions or concerns.
Order Issues
What should I do if I haven't received my order confirmation email?
If you haven't received your order confirmation email within a few minutes of placing your order, please check your spam or junk mail folder. If it's not there, ensure that the email address you provided is correct. You can also log into your Wow Glams account to check your order status. If you still cannot find the confirmation, please contact our customer support team at support@wowglamstore.com for assistance.
What if my order is missing items?
If your order is missing items, please contact our customer support team immediately at support@wowglamstore.com. Provide your order number and details of the missing items. We will investigate the issue and ensure that the missing items are shipped to you as soon as possible.
How do I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team at support@wowglamstore.com within 12 hours of placing your order. Provide your order number and the updated shipping address. We will do our best to accommodate your request before the order is processed and shipped. Once the order has been dispatched, we will be unable to change the shipping address.
Discounts and Promotions
Are there any special offers or discounts available at Wow Glams?
Wow Glams frequently offers special promotions, discounts, and exclusive deals to customers. Sign up for our newsletter to stay updated on the latest offers and new product releases.
How do I get and use Wow Glams discount codes or promotional offers?
To use a Wow Glams discount code or promotional offer, follow our newsletter, social media platforms, and your favorite influencers. You can enter the code at checkout in the designated field. The discount will be applied to your order total.
Reviews and Feedback
Can I leave reviews for Wow Glams products?
Yes, Wow Glams encourages customers to leave reviews for the products they purchase. Your feedback helps us improve our products and provides valuable insights for other customers.
Accounts and Passwords
What should I do if I forget my Wow Glams account password?
If you forget your Wow Glams account password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password via email. If you still encounter issues, you can contact us at support@wowglamstore.com.
Careers and Opportunities
How do I apply for a job at Wow Glams?
Wow Glams is always looking for talented individuals to join the team. Follow our social media platforms for upcoming job posts if available, and if you think that you are pro enough to join us having any skill, you can share your portfolio and details specifically via email at career@wowglamstore.com.
Additional Information
Can I purchase Wow Glams products in stores?
Currently, Wow Glams products are only available exclusively through our website, Wow Glams, and that's our only official outlet. Stay tuned for updates on any future retail availability.
How do I participate in Wow Glams giveaways and contests?
Follow us on our social media channels and subscribe to our newsletter to stay updated on upcoming giveaways, contests, and special promotions. All social platforms' links are present at the right and last corner of the Wow Glams website.
Can I pre-order upcoming Wow Glams products?
Yes, Wow Glams occasionally offers pre-orders for upcoming product releases. Sign up for our newsletter or follow us on social media to be notified of pre-order opportunities. All social platforms' links are present at the right and last corner of the website.